​1.       I have a general tech/service question. Where do I go?

You have two options. 

• You may visit our online self-service portal​ > Create Request > Service Request > General Request. 
• Email Service Desk at 3help@health.ucsd.edu

2.       I have data storage needs for my specialized research project. What are my options?

To submit a request for storage, please submit a Shared Drive Changes and Requests indicating the space required. You may also consider:

• OneDrive
• MS Teams
• SharePoint

3.       Is OneDrive and MS Teams a HIPAA compliant storage solution?

    Yes! For more information, please visit our site here. 

4.       I'm interested in getting Qualtrics survey created. How do I get started?

Please visit our Qualtrics site to learn about this tool, get training and guidance.

5.       I need a new computer/laptop/printer. Where do I go?

Health Information Services fully supports devices purchased through our system. For that reason, we highly recommend purchasing your devices through Health Information Services. We negotiate the best products at the best possible price for our organization. To do so, visit us at our online portal > Create Request > Order Equipment > Equipment Order. 

If you prefer to not have your computer centrally managed, you may purchase your computer through the UCSD Bookstore (with our without UCSD funds). Device management is opt-in when buying through the UCSD Bookstore. Note that if you decide to opt-in, you will need to provide proof that UCSD funds were used for your purchase  - save your receipt. Please ensure to review the Managed vs Unmanaged Device Definitions​ here before choosing this option. Any questions can be submitted as a general request or by calling the Service Desk.  

6.       I have an urgent Audio/Video need. What should I do?

For fastest service, please call our Service Desk at x34357 (619-543-4357, externally) and advise the analyst that your need is urgent. An Audio/Video analyst will be dispatched to your location.

7.       I need a server for a project. How do I get help?

To request a new server build, please use our Technology Request Form located here.  Locate the Network and Server Requests space and select, "Technology Request." Note that these are virtual servers.Please ensure you include:

• Server Type (Windows/Linux)
• Memory requirements (RAM)
• Number of cores (Dual core, quad core etc)
• HD Storage (i.e. 500 GB etc)
• Brief description of case use for optimization purposes

8.       What is a managed device?

Learn what the differences are between managed and un-managed devices here.