CLOUD EMAIL SECURITY UPDATES

Cloud Email Security Updates – April 27, 2021

UC San Diego Health has implemented a secure technology called Modern Authentication for email, Teams, and OneDrive access. As of April 27, 2021, applications that do not support this technology will be restricted from accessing Microsoft 365 services such as email, Teams, and OneDrive.

How does this impact health.ucsd.edu email users?

Important: You will NOT be impacted if using a secure application to access email, such as Outlook 2016 or newer. This change is also impacting mobile devices.

Device	Client (Email Program)	Platform	Notes
Computer	Outlook Web App	Web	Use webmail at https://hsemail.ucsd.edu
	Outlook 2016/2019/365	Windows	Setup Outlook 2016, 2019 or Office 365 for PC
	Outlook 365	Mac	Setup Outlook for Mac
	Outlook 2013	Windows	Requires modification and patching. Outlook connectivity to Health Cloud will be broken for any existing profile created *before April 27, 2021* Enable Modern Authentication in Outlook 2013
	Built-in Mail*	Mac OS 10.14 (Mojave) and later	Setup Mac Mail on MacOS
	Outlook 2016 and earlier	Mac	Use webmail at https://hsemail.ucsd.edu or contact IT support to upgrade to a supported version of Outlook. See notes below.
	Built-in Mail*	Mac OS 10.13 and earlier	Use webmail at https://hsemail.ucsd.edu or contact IT support to upgrade to a supported version of Outlook. See notes below.
	Thunderbird	All	Use webmail at https://hsemail.ucsd.edu or contact IT support to upgrade to a supported version of Outlook. See notes below.
	Mac Calendar App	All	Use webmail at https://hsemail.ucsd.edu or contact IT support to upgrade to a supported version of Outlook. See notes below.
	Protocols - POP, IMAP, SMTP	All	Use webmail at https://hsemail.ucsd.edu or contact IT support to upgrade to a supported version of Outlook. See notes below.
Mobile Device	Outlook Web App	Web	Use webmail at https://hsemail.ucsd.edu
	Outlook	iOS	Setup Outlook Mobile App
	Outlook	Android	Setup Outlook Mobile App
	Built-in Mail*	iOS 11	Setup Mac Mail on iOS
	Built-in Mail*	iOS 10 and earlier	This mail application for iOS is not supported. Use Outlook App: Setup Outlook Mobile App.
	Built-in Mail*	Android	This mail application for Android is not supported. Use Outlook App: Setup Outlook Mobile App.
	Protocols - POP, IMAP, SMTP	All	Use webmail at https://hsemail.ucsd.edu or contact IT support to upgrade to a supported version of Outlook. See notes below.

Yes =

No =

Yes, but requires prerequisites

If you are currently accessing email via an unsupported application, you will have three options:

If on a Managed UCSD Health Device, submit a Workstation Enhancement Request via http://3help.ucsd.edu to have your device updated.
Request Something > Desktop & Hardware Services - UCSD > Workstation Enhancement
Use the webmail at https://hsemail.ucsd.edu
If on a personal/unmanaged device, please use an Outlook supported version to access email. Please note, only Health Sciences and Medical Center employees and students are eligible to download and install Microsoft Office. Upgrade your Outlook client by following these instructions here How Do I Download and Install Microsoft Office for My Personal Computer.