Changing Your AD Password

An AD Password Change Is Required

All academics, staff and affiliates, including those from Health Sciences and UC San Diego Health, will be required to change AD passwords to meet enhanced security requirements, including a new 12 character minimum length. All users must change AD passwords during their scheduled time periods, even if their current password is 12 or more characters.

When Is This Happening?
The Health Sciences and UC San Diego Health password change period is August 12 through September 22. Find more information and a list password change dates at

Tips and Tricks

  • The new password requirements will be checked against known compromised passwords in addition to the new password length and complexity minimum standards.
  • If possible, we recommend changing your password while onsite using the UC San Diego Health network because changing your password remotely may not occur immediately due to inherent delays with remote computing.
  • We also recommend restarting your computer prior to resetting your password.
  • Before you follow steps to change your password, be sure you create a password that is: Different from any previous passwords; At least 12 characters long; Includes characters from at least 3 of the following 4 categories (uppercase, lowercase, numbers, symbols); Not a single, recognizable word or your username. Using a passphrase is a more secure option.

Frequently Asked Questions (FAQs)

How to prevent your account from getting locked out after changing your password?

If you have used multiple Windows standard workstations, logout of all of them to prevent getting locked out.

It is also a good idea to clear your network preferences on any devices that may be connected to ucsd-protected/ebranly. Ensure you update your password on all of these devices after you change your password.

Why Am  I getting DUO password prompts on my Office Applications, Teams, etc?

Post password reset you will be prompted to reauthenticate on various Office applications. If you are outside of a UC San Diego Health network (Working from Home, a non-university network such as public Wifi) or disconnected from the VPN, you will also be prompted to validate your identity with Duo two-step verification. If you need assistance with setting up Duo two-step authentication, please see the Changing your AD Password section below

Changing Your AD Password

To prevent being locked out of your AD account ensure you update your password on all devices used. This includes email clients on mobile device such as phones and tablets.

Ensure you are enrolled On both Campus and Health Duo Systems


  1. Decide which device(s) you'll use
  2. Install the Duo app on your device
  3. Register your device with Duo
Please see the following Video Tutorial if further guidance is required Duo Video Tutorial


  1. Decide which device(s) you'll use
  2. Install the Duo app on your device
  3. Register your device with Duo

When visiting the Health Duo registration portal off network you will be prompted for a username and password.

Please ensure you enter in "ad\yourusername" in the username field and your normal AD password.

Updating AD password using managed Windows workstations

Onsite: To update AD password while onsite/connected to the UCSD network

  1. While logged in using current credentials press Ctrl + Alt + Del
  2. Select Change a Password
  3. Enter the old (current) password, New Password and Confirm the New Password by re-entering

Remote / Off-Network: To update AD password while remote/off network

  1. Log in to your workstation
  2. Ensure you are connected to the Health VPN -
  3. Press Ctrl + Alt + Del
  4. Select Change a Password
  5. Enter the old (current) password, New Password and Confirm the New Password by re-entering
  6. Press Ctrl + Alt + Del
  7. Select Lock - *DO NOT LOG OUT* If you logout at this time you will lock yourself out from the workstation and must bring the workstation onsite for remediation
  8. Proceed to unlock and login using new AD Credentials

Updating AD password using Kiosks (Clinical Workstations), personal devices or UCSD Health Managed Mac

Utilize the password change tool webpage to update your AD password.

Note: In order to utilize this tool you must be registered with Campus Duo. If your Mac device is AD bound, please click here. (use the same link to identify whether or not your device is AD bound)

  1. Go to
  2. Enter your AD Username
  3. Select "I know my current AD password and would like to change it."
  4. Follow guidelines to complete the change.