**TEMPORARY MIGRATION PROBLEMS AND SOLUTIONS
These solutions only applies temporarily until migration completes
This identity is the authorized vendor account which is necessary to migrate your files, there is no reason to think this is a security concern.
This is not an issue. The Migration tool uses to tranfer your data from Campus to the Health tenants tries to keep data intact, therefore the data will show when the folder was created. The dates are correct even if they're showing older dates.
*Metadata is data that describes other data, providing a structured reference that helps to sort and identify attributes of the information it describes.
Open two browsers and login to both Campus and Health
-
1 Open Campus OneDrive:
- Open Google Chrome and login to your Campus OneDrive
https://ucsdcloud-my.sharepoint.com
- Login with your
@ucsd.edu Email
-
2 Open Health OneDrive
- Open Microsoft Edge, or Firefox (or a different browser from your where your Campus OneDrive is Open) and go to
https://ucsdhs-my.sharepoint.com/
- Login with your
@health.ucsd.edu Email
- Compare the Folders and files on both OneDrives from Campus and Health, make sure they match.
Left side:
Campus OneDrive on the Right Side
Health OneDrive
Note: This OneDrives are for demonstration pusposes and are not matched.
Your OneDrive account on Campus (https://ucsdcloud-my.sharepoint.com/personal/username_health_ucsd_edu) has been migrated to the OneDrive Health tenant.
To access your migrated OneDrive account on the UC San Diego Health tenant:
Login to OneDrive with your @health.ucsd.edu account, this will put you in the Health tenant:
(https://ucsdhs-my.sharepoint.com/personal/username_health_ucsd_edu).
Save the document as locally on your device, and manually upload it back into health.
Your Campus OneDrive account (https://ucsdcloud-my.sharepoint.com) has been migrated to the Health tenant.
To access your migrated OneDrive account on the Health tenant:
We are only doing a Delta copy, which means any file that is been modified since December. If you need a file to be recovered or is missing, please submit a ticket to
3help, and well check if we can restore it.
Check the
Schedule to see when your account is planned to be final moved.
As your files are being migrated in OneDrive from Campus, they will be placed in the same location in the OneDrive account you have on the Health tenant.
Yes the permissions should remain the same, however some folders/files will need to be reshared. The URL to the original shared tenant will be different.
You will notice the shared folder/files have a different URL.
Check the url in the address bar of the browser. Make sure the URL begins with https://ucsdhs-my.sharepoint.com
If the URL is https://ucsdhs-my.sharepoint.com, make sure you are signed in as your @health.ucsd.edu account
If you are still having issues, close all browsers and reopen as a New InPrivate Window (Edge) or New Incognito Window (Chrome)then login with your @health.ucsd.edu account
TRANSFERRING OUT OF UCSD HEALTH / USER NO LONGER EXISTS - ACCESS
To transfer files from OneDrive to Teams:
- Go to
OneDrive Online
- Find the Folder location of the Files to be transferred
- Select the Files you want to Transfer and click on the
Move To button
- From the 'Move' window, find the Teams' Group on the Left Selection section you want the files to be transferred.
- Locate the place you want to transfer the and click the
Move Here button
The management of your files is up to your department. Keep in mind that the files you upload are associated with your AD account. So if you don't share them with other users before you leave, the files will be inaccessible.
APPS
- 1. Login to OneDrive with your @health.ucsd.edu account, this will put you in the Health tenant: (https://ucsdhs-my.sharepoint.com/personal/username_health_ucsd_edu).
- 2. open the folder “Notebooks”
- 3. click the elipse menu (…) of a OneNote file, then Open -> Open in App
After the OneDrive migration or if a OneNote file was moved, Recent of OneNote is not syncing. Please browse to the files from “My notebooks” tab. The reason is the files listed in “Recent” may have not be synced real time.
CHATS
Yes, Private Chats will be copied. Messages within last 15 days will be copied exactly same as original.
Remaining messages will be to Archived
“Archive messages” will be merged, the complete thread looks like a single merged item
Addition Information:
- Chats are migrated in an unread state - every migrated chat will appear as unread in the target and target users will get notifications (desktop and mobile) – User can disable some notifications
- All chats are created by target service account and appear like group chats
- Service account adds itself to the chat at the beginning of the migration task
- Service account removes itself from the chat at the end of the migration task
If you delete a file stored in OneDrive, it will be in your OneDrive recycle bin for 30 days. After that, it is gone. Your departmental IT support nor ACT can recover it for you. There is no back-up.
As your files are being migrated in OneDrive from Campus, they will be placed in the same location in the OneDrive account you have on the Health tenant.
SHARING FILES
A shared library allows your team to store and access files that your team members work on together.
- Open
OneDrive
- Under Shared libraries, click
Create shared library.
- Give your shared library a name and add other members (you can also add/remove members later).
Office 365 will automatically create a Team, group email and SharePoint site with the same name as your team site. As you type, you will see whether or not the name you've chosen is available. - Once you're done, click
Create.
- To manage your Shared Library, select your library in the left pane of your OneDrive. Note that it may take up to 48 hours for the new shared library to appear.
Sharing to “Anyone with the link” is not enabled on the UC Health instance of Microsoft 365
- 1. Login to OneDrive and locate the file you would like to share
- 2. Click the Ellipsis and then click Share
- 3. Click
People in University of California, San Diego Health with the link can edit
- 4. Click
Specific people and then Select the permissions you would like them to have.
- 5. Type the
email address of the external person you would like to share this document with
- 6. Click
Sent
Steps to accept OneDrive sharing as an external guest user
Note: The email sent to the user may be sent to the spam folder. If the user can’t find the email in inbox, please check the spam folder.
- 1. Recipient will receive an email containing the invitation that allows the recipient to
Open the invitation
- 2. Click
Proceed on the Microsoft warning page
- 3. Click
Send Code to send another email message containing a one-time password they'll use to access the resource.
Note: One-time passcodes are valid for 15 minutes. After 15 minutes, the user must request a new passcode; User sessions expire after 24 hours. After that time, the guest user receives a new passcode when they access the resource (Session expiration strengthens security.)
Email example as shown below:
- 4. Enter the code from the email and click
Verify
- 5. The guest user now can edit the file
ONEDRIVE SYNC
*This feature is only allowed on Health Managed Devices
As a general rule of thumb on managed vs unmanaged devices, consider the following: Your device is most likely managed if you purchased it through UCSD with USCD funds and it has been imaged with the standard USCD branded desktop. If you purchased a Mac through UCSD using UCSD funds and have the Casper app installed, it probably is managed by UCSD Health IS.
If you don't currently have an account signed in to OneDrive, use these instructions to start OneDrive.
Click
here to see the steps.
STORAGE / RECOVERY
There are different levels of recovery, File Restore using File Version History, if the files has been deleted, it will go to the Recycle Bin. OneDrive provides out of the box files recovery (Not Recommended at this time) UCSD has also added the back up system to OneDrive using M365 rubrik protection.
Restore your OneDrive files to a specific point in time
Click on the OneDrive icon
Click Settings Wheel icon -> OneDrive Settings
Click More Settings -> Storage Metrics
TERMINOLOGY & DEFINITONS
OneDrive is the cloud storage service that allows you to store all your important files securely in one place and then access them virtually anywhere. OneDrive also allows you to collaboration with others using your own content. When sharing with multiple people for the longer term, consider using Teams instead for better data retention and sharing capabilities
Note: OneDrive is a SharePoint site design for your personal files.
O365 Teams / SharePoint Online is a cloud-based service that helps organizations share and manage content, knowledge, and applications to:
- Empower teamwork
- Quickly find information
- Seamlessly collaborate across the organization
Main different OneDrive is for your Personal files and SharePoint is for team collaboration. OneDrive will be removed 30 days after you leave UCSD health.
No, you will need to move your files your-self
TROUBLESHOOT
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