Used for general inquiries, not services. Ability to inquire about a service and provide general guidance/answers to technical questions. Once service needed is identified, the appropriate request form should be used to provide services.
Request Process:Health Sciences ServiceNow Portal > Request Something > Other Requests > General Request

Removal & Dispose of Obsolete, Out-Of-Warranty, Un-Used, Un-Wanted, Non-Working  End-User Computing Equipment (Computers, Laptops, Printers, Keyboards, Cables, Hard Drives, etc…). Not for consumable or Non Computing Electronic Equipment.
Features: Removal, Disposal, Hard Drive Wipe, Surplus, Destruction, Data Destruction
Request Process:HS ServiceNow Portal > Request Something > Computers, Laptops & Printers > eWaste Disposal

Relocation of Computers, Laptops/Docks, Printers (Managed), and Peripherals. Phones and Fax in Health Managed Locations.
Features: Pick-Up, Move, Rename, Cable Manage, Re-Label
Request Process:HS ServiceNow Portal > Request Something > Computers, Laptops & Printers > Equipment Move

Procurement of IT End User computing equipment (desktop/laptop – Windows/Apple), peripherals, and accessories. Non-Standard items can be requested/reviewed. Quotes Provided. Works with VAR and IT Procurement on Processing/Charging equipment orders.
Features: Deskop, Laptop, Monitors, Tablets, Printers, Headsets, Docks, Scanners, Mounts, Carts, Webcams, SpeakerBar
Request Process:HS ServiceNow Portal > Request Something > Computers, Laptops & Printers > Equipment Order​

Non-Standard/Standard Equipment Consultation Review. Identify Hardware/Solutions to meet technical specifications provided by end user, vendor, application owner, software, etc…
Features: Takes specifications/use cases and recommends Hardware to meet need.
Request Process:Health Sciences ServiceNow Portal > Request Something > Other Requests > General Request​

On-site/Remote “Break-Fix” Support of End User Computing Equipment (Hardware) and Standard Applications. Does not include Vendor Managed/Provided Equipment or Applications.
Features: Identify, Resolve, Triage, Escalate
Request Process:Health Sciences ServiceNow Portal​ > Something Broken

Provides Temporary Use Equipment, Less than 30 Day Use. Loaner equipment is based on availability and not all end-user equipment is available via the Loaner Pool of equipment. 5 Business Day Advance Request Requirement​.
Features: International Travel Laptops, School Testing Support, Meetings, Failed Equipment, etc…
Request Process:HS ServiceNow Portal > Request Something > Computers, Laptops & Printers > Loaner Device Request

Modifications/Updates to existing phone services in Health Supported/Managed Buildings
Features: Speed Dial, Call Appearance, Name Display, Phone Tree, Pick-Up Groups, Forwarding, Voicemail, Voicemail Passcode Resets
Request Process:HS ServiceNow Portal ​> Request Something > Networking & Phones > Phone Enhancement Request​

Removal/Decommission of un-used equipment
Features: Removal of Equipment, Submission to Finance Teams to end billing of decommissioned lines/services
Request Process:HS ServiceNow Portal > Request Something > Networking & Phones > Remove Phone or Fax

​Workstation (Laptop, Desktop, Apple, Printer) Set-Up and Modifications, such as installation of software, etc…
Features: Cable Management, Imaging (Admin/Kiosk), Set-Up, Re-Imaging, Print Mappings, Software Installations
Request Process:HS ServiceNow Portal >Request Something >Computers, Laptops & Printers >Workstation Enhancement