Relocation of Computers, Laptops/Docks, Printers (Managed), and Peripherals. Phones and Fax in Health Managed Locations.
Features: Pick-Up, Move, Rename, Cable Manage, Re-Label
Service owner: Health Field Support (CSFS)
Request Process: ServiceNow Catalog (3HELP.ucsd.edu -> Create Request -> Service Request)

Removal & Dispose of Obsolete, Out-Of-Warranty, Un-Used, Un-Wanted, Non-Working  End-User Computing Equipment (Computers, Laptops, Printers, Keyboards, Cables, Hard Drives, etc…). Not for consumable or Non Computing Electronic Equipment.
Features: Removal, Disposal, Hard Drive Wipe, Surplus, Destruction, Data Destruction
Service owner: Health Field Support (CSFS)
Request Process: ServiceNow Catalog (3HELP.ucsd.edu -> Create Request -> Service Request)

Modifications/Updates to existing phone services in Health Supported/Managed Buidlings
Features: Speed Dial, Call Appearance, Name Display, Phone Tree, Pick-Up Groups, Forwarding, Voicemail, Voicemail Passcode Resets
Service owner: Health Field Support (CSFS)
Request Process: ServiceNow Catalog (3HELP.ucsd.edu -> Create Request -> Service Request)

Removal/Decommision of un-used equipment
Features: Removal of Equipment, Submission to Finance Teams to end billing of decommissioned lines/services
Service owner: Health Field Support (CSFS)
Request Process: ServiceNow Catalog (3HELP.ucsd.edu -> Create Request -> Service Request)

Workstation (Laptop, Desktop, Apple, Printer) Set-Up and Modifications, such as installation of software, etc…
Features: Cable Management, Imaging (Admin/Kiosk), Set-Up, Re-Imaging, Print Mappings, Software Installations
Service owner: Health Field Support (CSFS)
Request Process: ServiceNow Catalog (3HELP.ucsd.edu -> Create Request -> Service Request)

Procurement of IT End User computing equipment (desktop/laptop – Windows/Apple), peripherals, and accessories. Non-Standard items can be requested/reviewed. Quotes Provided. Works with VAR and IT Procurement on Processing/Charging equipment orders.
Features: Deskop, Laptop, Monitors, Tablets, Printers, Headsets, Docks, Scanners, Mounts, Carts, Webcams, SpeakerBar
Service owner: Health Field Support (CSFS)
Request Process: ServiceNow Catalog (3HELP.ucsd.edu -> Create Request -> Order Equipment)

Provides Temporary Use Equipment, Less than 30 Day Use. Loaner equipment is based on availability and not all end-user equipment is available via the Loaner Pool of equipment. 
Features: International Travel Laptops, School Testing Support, Meetings, Failed Equipment, etc…
Service owner: Health Field Support (CSFS)
Request Process: ServiceNow Catalog (3HELP.ucsd.edu -> Create Request -> Order Equipment)
How do I user the service? 
5 Business Day Advance Request Requirement

On-site/Remote “Break-Fix” Support of End User Computing Equipment (Hardware) and Standard Applications. Does not include Vendor Managed/Provided Equipment or Applications.
Features: Identify, Resolve, Triage, Escalate
Service owner: Health Field Support (CSFS)
Request Process: ServiceNow Catalog (3HELP.ucsd.edu -> Create Request -> Order Equipment)

Provides Consultation, Planning, Scheduling, Coordination, and Execution of Large Operational Change, Add, and Moves of Departments, Groups, Workstations, etc…
Features: Consultation, Planning, Scheduling, Coordination, and Execution.
Service owner: Health Field Support (CSFS)
Request Process: ServiceNow Catalog (3HELP.ucsd.edu -> Create Request -> Order Equipment)
How do I user the service?
Not included in standard operational support model and may require a recharge depending on scope of request.

Provides technical resources to large scale Enterprise Projects, Initiatives.
Features: Manages technician services, UCSD Knowledge
Service owner: Health Field Support (CSFS)
Request Process: ServiceNow Catalog (3HELP.ucsd.edu -> Create Request -> Order Equipment)
How do I user the service?
Not included in standard operational support model and may require a recharge depending on scope of request.

Non-Standard/Standard Equipment Consultation Review. Identify Hardware/Solutions to meet technical specifications provided by end user, vendor, application owner, software, etc…
Features: Takes specifications/use cases and recommends Hardware to meet need.
Service owner: Health Field Support (CSFS)
Request Process: ServiceNow Catalog (3HELP.ucsd.edu -> Create Request -> Order Equipment)

Used for general inquiries, not services. Ability to inquire about a service and provide general guidance/answers to technical questions. Once service needed is identified, the appropriate request form should be used to provide services.
Service owner: Health Field Support (CSFS)
Request Process: ServiceNow Catalog (3HELP.ucsd.edu -> Create Request -> Service Request -> General Request)