​​​​​​An IT Business Relationship Manager (BRM) serves as a strategic liaison between the Health Sciences IT department and the Professional Schools. The BRM's key role is to understand your unique needs and objectives, ensuring they align with the IT department capabilities and resources. Acting as your partner, the BRM helps streamline communication and facilitate the delivery of technical solutions.

While not a replacement for existing workflows, the BRM is an additional resource dedicated to enhancing the alignment between IT and Health Sciences Research & Professional Schools alike. By optimizing the use of technology, the BRM supports your goals and fosters better collaboration and communication.

• Dedicated IT liaison: Acts as a key communication link between your team and Information Services (IS), ensuring IT needs are addressed efficiently.​
• Complementary to standard IS workflows: Provides additional support for complex technical issues and escalates service gaps to IS Leadership for improvement.
• Focus on customized service: Tailors IT solutions to meet the unique needs of labs and Professional Schools communities, enhancing service delivery.
  
• Flexible engagement options: Offers both virtual and in-person meetings to discuss IT challenges and gather valuable feedback for service improvement.
  

• Standard Hours: Monday - Friday, 7:30 AM - 5:00 PM.

• BRM Consultation: Visit the Health Sciences ServiceNow Portal and submit a service request (login with your Active Directory (AD) credentials)
• Navigate to Request Something > Other Requests > General Request
  
• ​Once this is completed, our BRM will reach out to you to setup a discovery meeting.
  
• ​BRM Virtual Meeting: Use​ this link to schedule a virtual meeting (please log in with your @health.ucsd.edu account).
  
• BRM In-person Lab Meeting: Please email our BRM directly, and we can arrange a meeting at your convenience.