Information Services is committed to delivering effective, secure, and customer-focused information technology services to UC San Diego Health -- including UC San Diego School of Medicine, Skaggs School of Pharmacy and Pharmaceutical Sciences, and the hospitals and clinics in Hillcrest and La Jolla -- and our affiliates.
Our vision is to be recognized as a leader in the healthcare technology field, by leveraging and creating innovative technology that best serves employees, patients, and the community.
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ITSS News
*Notice Regarding Apple Time Machine*
Please be aware that Time Machine has been disabeld on UCSD managed Apple devices. Our mobile device management (MDM) vendor has confirmed that restoring devices using Time Machine will break its ability to communicate with our MDM, Jamf, and subsequently cause other challenges. We strongly recommend you login to your Health OneDrive using your @health.ucsd.edu account and backup your files.
The following has been restricted:
- Time Machine has been greyed out and is not accessible in System Preferences
- Users will now see a notification that Time Machine is not supported when launching the app
- Time Machine has been hidden if already in the menu bar, automatic backups have disabled, and users will no longer see a Time Machine notification when plugging in external and USB drives
If you have any questions, please submit a ticket to the Ancillary App team via our IS Service Desk at 619-543-4357.
Service Outage
Please note that at 2:28pm (May 3, 2023) Information Services experienced an unplanned service outage. This outage casued many services to become unavailable. This included this website as well as medschool.ucsd.edu. Services were down for approximately 2.75 hours. Services have returned to normal. We apologize for any inconvenience this may have caused.
Getting to the right Tech Support team at Pro Schools
Confused on who to call for certain IT services while on the Professional Schools campus? Information Services has published a map showing the Pro Schools buildings outlining the services offered. Please visit the map here and on the left hand navigator expand "Services," and ensure the "Information Services" checkbox is selected. Adjust your zoom view as necessary and locate your building and the blue flag icon. Click on the icon and select the Information tab that expands.This short
video demostrates these instructions.
New Imaging Systems Coming Soon
UC San Diego Health Information Services is excited to offer users a new PACS system starting 2/14/2022. We will deploy Sectra PACS to all desktops that currently have AGFA IMPAX installed. Users who have access today to AGFA, will have access to Sectra automatically. We do expect that users will review the training videos provided on the Enterprise Imaging Modernization webpage prior to using the system to ensure that basic navigation is understood. There are two videos available. The detailed video is 13 minutes long and intended for users who feel they need a more extensive overview in the system. The shorter video is 6 minutes in length and will give users a basic overview of the look and feel and navigating a patient search and basic image viewing tools.
If anyone feels their unit needs additional training, please email
enterpriseimaging@health.ucsd.edu and we will make sure that we help. More direct questions can be directed to 619-471-0244.
See our
Enterprise Imaging Modernization Program page for more information.
Information Services and Quality & Patient Safety 5-Year Retrospective
A recent publication highlights the achievements of the Information Services and Quality & Patient Safety teams over the past five years.
Read the full publication
New State Laws Relating To Genetic Data, Privacy & Security
AB 825: Adds "genetic data" to UC's breach notification requirements under California law. SB 41: Establishes the Genetic Information Privacy Act, which will not directly apply to UC's patient care or research enterprise.
Read more
Apple software updates
Starting the week of August 23, 2021, Information Services will need to enforce patching. This strategy will close the gap in our security footprint with our UCSD owned managed Apple devices. Our plan is to update Macs on the 3rd week of every month on starting Tuesday evenings at 9 PM. If your device is off and fails to update, your device will automatically update the next time your device is on and connected to the internet and will auto-reboot to finish installing the patches. This means you will no longer be able to post-pone the updates. In order to avoid loss of work, please carefully plan accordingly and save your work daily.
Monterey for mac now available!
Please visit our
News page for more info! If you have recently purchased a UCSD managed Mac and would like help setting it up from the start, please see our step-by-step
guide. Any further questions can be answered by our Service Desk at (619) 543-4357.
G Suite for health Sciences
Please visit our newly updated G Suite for Education
page! The updated page descibes the process of procuring a G Suite account and guides you through the login process.
Cybersecurity Certification for Research
Recorded (May 6, 2021)
CCR presentation by Michael Corn, UCSD Chief Information Security Officer. For specific information regarding CCR, please visit the site
here.
Cloud Email Security Updates
UC San Diego Health has implemented a secure technology called Modern Authentication for email, Teams, and OneDrive access. As of April 27, 2021, applications that do not support this technology will be restricted from accessing Microsoft 365 services such as email, Teams, and OneDrive.
Read more