IT Resources for School of Medicine, Skaggs School of Pharmacy & Pharmaceutical Sciences, and  Herbert Wertheim School of Public Health and Human Longevity Science

Information Services is committed to delivering effective, secure, and customer-focused information technology services to UC San Diego Health -- including UC San Diego School of Medicine, Skaggs School of Pharmacy and Pharmaceutical Sciences, and the hospitals and clinics in Hillcrest and La Jolla -- and our affiliates. 

Our vision is to be recognized as a leader in the healthcare technology field, by leveraging and creating innovative technology that best serves employees, patients, and the community. 

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*Notice Regarding Apple Device Delivery Times*

Please be aware that Apple is experiencing significant delivery lead times. Apple has not offered a timeline on when our next order will arrive. At this time, the UCSD Bookstore has removed all 14" and 16" MacBooks from being ordered on their website until further notice. The Bookstore has a few select 13" MacBooks in stock and we anticipate those will go very quickly. We also regret to inform you that Information Services has removed the MacBook option from our ServiceNow portal and have no available stock at this time. 

What is available?

Windows computers and laptops remain available at this time. We encourage you to consider this option if you are needing a device sooner than later. Please review the Professional Schools Preferred Purchasing Program (PSP3) and what is available for you. Our PSP3 program does offer Dell & Microsoft business model machines besides Apple, which again are meaningfully unavailable at this time. 

Please keep in mind that purchasing through Information Services directly does automatically put your device under IS management. This qualifies you for full-support. Full-support means we will manage all OS patching, security, and software updates in addition to full technical support from our IS teams. 


Getting to the right Tech Support  team at Pro Schools

Confused on who to call for certain IT services while on the Professional Schools campus? Information Services has published a map showing the Pro Schools buildings outlining the services offered. Please visit the map here and on the left hand navigator expand "Services," and ensure the "Information Services" checkbox is selected. Adjust your zoom view as necessary and locate your building and the blue flag icon. Click on the icon and select the Information tab that expands.This short video demostrates these instructions. 

New Imaging Systems Coming Soon

UC San Diego Health Information Services is excited to offer users a new PACS system starting 2/14/2022. We will deploy Sectra PACS to all desktops that currently have AGFA IMPAX installed. Users who have access today to AGFA, will have access to Sectra automatically. We do expect that users will review the training videos provided on the Enterprise Imaging Modernization webpage prior to using the system to ensure that basic navigation is understood. There are two videos available. The detailed video is 13 minutes long and intended for users who feel they need a more extensive overview in the system. The shorter video is 6 minutes in length and will give users a basic overview of the look and feel and navigating a patient search and basic image viewing tools.

If anyone feels their unit needs additional training, please email and we will make sure that we help. More direct questions can be directed to 619-471-0244.

See our Enterprise Imaging Modernization Program page for more information.

Information Services and Quality & Patient Safety 5-Year Retrospective

A recent publication highlights the achievements of the Information Services and Quality & Patient Safety teams over the past five years.

Read the full publication

New State Laws Relating To Genetic Data, Privacy & Security

AB 825: Adds "genetic data" to UC's breach notification requirements under California law. SB 41: Establishes the Genetic Information Privacy Act, which will not directly apply to UC's patient care or research enterprise.
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Apple software updates

Starting the week of August 23, 2021, Information Services will need to enforce patching. This strategy will close the gap in our security footprint with our UCSD owned managed Apple devices. Our plan is to update Macs on the 3rd week of every month on starting Tuesday evenings at 9 PM. If your device is off and fails to update, your device will automatically update the next time your device is on and connected to the internet and will auto-reboot to finish installing the patches. This means you will no longer be able to post-pone the updates. In order to avoid loss of work, please carefully plan accordingly and save your work daily. 

Monterey for mac now available!

Please visit our News page for more info! If you have recently purchased a UCSD managed Mac and would like help setting it up from the start, please see our step-by-step guide. Any further questions can be answered by our Service Desk at (619) 543-4357.

G Suite for health Sciences

Please visit our newly updated G Suite for Education page! The updated page descibes the process of procuring a G Suite account and guides you through the login process.

Cybersecurity Certification for Research

Recorded (May 6, 2021) CCR presentation by Michael Corn, UCSD Chief Information Security Officer. For specific information regarding CCR, please visit the site here

Cloud Email Security Updates

UC San Diego Health has implemented a secure technology called Modern Authentication for email, Teams, and OneDrive access. As of April 27, 2021, applications that do not support this technology will be restricted from accessing Microsoft 365 services such as email, Teams, and OneDrive.
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