The Health Sciences Service Desk is designed to be the first point of contact to address computer questions, challenges or to process requets for specific services. With the goal to provide prompt, excellent customer service, our team must prioritize issues based on urgency to ensure the continuity of patient care and business services.
Features:
- Technical Support team: Always available to provide computer support assistance, or to process requests for specific IT services.
-
Escalation to Specialists:: Complex issues or requests are escalated to specialists for in-depth support.
Hours of Operation:
-
Available 24 hours a day, 7 days a week
Request Process:
-
Urgent issues:
To report an issue with urgent impact on business or research activities, please call the Health IS Service Desk team immediately.
-
Phone number: (619)543-4357 or extension 3HELP
-
Non-Urgent issues or requests: If the matter is non-urgent and can wait 1-2 business days to be addressed, please contact the Service Desk by submitting a support ticket via the
Health Sciences ServiceNow Portal (login with your Active Directory (AD) credentials)
-
Use the Something Broken option to report a problem/incident
-
Use the Request Something option for a specific request
-
The support ticket submission should only take a few moments to complete. Please provide as much detail as possible.
Note: All non-urgent Self-Service tickets received are assigned the lowest priority. For non-urgent issues or requests that may need to be escalated, please call the Health IS Service Desk team directly at (619)543-4357, or x3HELP, to provide a business or research-related justification.