Service Desk

​The Service Desk is designed to be your first point of contact in resolving issues that interrupt your workflow. Service Desk can also process requests for specific services that you need.

Features: Service Desk handles all incoming internal and external phone calls for customers seeking computer support. Additionally, we manage the self-service portal (inquiries submitted via, 3help emails, voicemails and Epic Systems emails.

Service Owner: Robert Haberland​, Associate Director Customer Support Services

Request Process: We are here to serve you by simply calling (619) 543-4357 (x34357 internally), email and our self-service portal

How do I user the service?
We welcome your questions regarding common computer tasks, requests for service or help with any IT challenges that come up.