The Service Desk is designed to be your first point of contact in resolving issues that interrupt your workflow. Service Desk can also process requests for specific services that you need.
Features: Service Desk handles all incoming internal and external phone calls for customers seeking computer support. Additionally, we manage the self-service portal (inquiries submitted via 3help.ucsd.edu), 3help emails, voicemails and Epic Systems emails.
Service Owner: Moses Santiago, Manager
Request Process: We are here to serve you by simply calling (619) 543-4357 (x34357 internally), email firstname.lastname@example.org and our self-service portal 3help.ucsd.edu
How do I user the service?
We welcome your questions regarding common computer tasks, requests for service or help with any IT challenges that come up.