• ​​Acquired using UCSD funding, either directly or indirectly (for example if a device came with a piece of scientific hardware).
• Not an UCSD Managed Device.
• Meets minimum hardware/software/security requirements for access to protected networks and assets.
• For example, devices in lab areas including those used for data processing, transmission, or storage related to research activities.

• ​​Security Tool Installation: Ensuring all devices have approved antivirus (EDR) and vulnerability management solutions.
• Compliance Checks: Helping devices meet encryption, password, and supported operating system requirements.
• Technical Assistance: Providing guidance on using secure storage solutions and maintaining compliance with network security protocols. Tech support for computing devices and their attached scientific instruments.
• Vendor Collaboration: Liaise with vendors for devices that require RIS-Vendor collaboration.​
• Efforts will be made to support specialized scientific tools and, where applicable, their attached computing devices. This includes specialized servers, workstations, and modality integrations.
  

• You can:
  

1. (Preferred) Online self-service at 3help.ucsd.edu (login required) -->​ Request Something --> Under "Other Requests" select, "General Request," and in the "Short Description" please say, "route to Research IT"
   
We are working on building a specific Research IT form to streamline this process

2. Call the IS Service Desk at x34357 (internally), 619-543-4357 (externally)
   

• While efforts will be made to resolve technical issues, we do not guarantee, either verbally or implicitly, that a solution will be found and implemented. Due to the wide range of potential challenges, it may not always be possible to identify the issue. In such cases, you may be directed to seek additional support elsewhere. Physical repairs will be at the discretion of the analyst, considering the following factors: pending incidents and requests, degree of difficulty, knowledge and experience, nature of the issue, and time required to resolve.
  

• Request and incident tickets will be tracked in ServiceNow. You are required to submit a ticket online (or call the service desk), who will gather your information and forward it to the Research Instrument support analyst.
  

​Information Services (IS) recognizes the need to expand our support services beyond traditional managed-only scope services. Our goal is to empower faculty, staff, and students to excel using the technology best suited for their daily tasks. Equally important is our responsibility to protect our University and medical centers through enhanced security measures. We aim to balance the ex​tension of support services with maintaining a strong security footprint.

The primary goal of this agreement is to protect the integrity of confidential client, research and business data within UCSDHS’ technology infrastructure. This agreement seeks to prevent such data from being deliberately or inadvertently stored insecurely on a device or transmitted over an insecure​​​​ network where it could be accessed by unauthorized entities. A breach of this nature could result in the loss of information, damage to critical applications, loss of revenue, and harm to the school's public image.

A minimum-security standard baseline is necessary to be eligible for RIS support. Chiefly, to equally protect your data, regardless of its type, our Organization and its reputation. If you are unable to meet this requirement, you may become disqualified from receiving this service. If you are requesting services for a device that cannot meet the requirements above, please contact our Business Relationship Managers to inquire about qualifying for an exception. 

As a privileged service, you understand that support is left to the discretion of the analysts and as such can refuse service for (a) not meeting the security baseline requirements, (b) deems the device as unsupportable, (c) degree or nature of the issue/resolution could cause damage to your computer and/or its contents. Any questions, comments & suggestions can be sent to: Business Relationship Managers.