Health Sciences-Technology Service Charge Transparency

​​​IT Sha​​​​red Services position Breakdown

Below is the most current brea​kdown of the ITSS funded technical positions:

​​​Desktop EngineeringAdministrativeInnovation and DevProject ManagementResearch ITCloud TechInformation SecurityService DeskServer EngineeringDesktop Support

​​​What specific services are built into the hs-tsc​ charge?​

​Service Desk
​Desktop Support
​24 / 7 / 365 Support
​On-site & remote support
​Tier 2 support layer
Software & hardware procurement​
​Issue tracking & investigation
​Tech Consults
​Mac &  Windows Support
​Incident/Request triage & fulfillment
​Limited enterprise communication for IT related subjects
​Software deployment
​Loaner device program

​Workstation enhancements

​​Information Security Tools
​User Access & Security​
​Data Loss Prevention (DLP)
​Access automation
​Trellix / Qualys
​Active Directory Group Policy
​Email & security group provisioning
​Secured on-board & off-board of staff
​Palo Alto Firewalls
​Identity management
​DUO 2-Factor Authentication
​Enterprise level application access & support
​MS Compliance
​Escalations & ticket management
​HR & Compliance

​Audio Visual​​
​Conference room upgrades
​Event support services
​Classroom upgrades
​Consultation services
​Equipment monitoring & maintenance
​Teleconference (Zoom)

​​Infrastructure: Cloud Technologies, Storage, Virtualization & Server Engineering​ ​​
​Department, ORU & division storage 
​K: Drives
​Server on-prem & virtualization
​Amazon Web Services (AWS)
​Database availability (SQL cluster or standalone)
​Enterprise License Agreements
​Security upgrades & patching
​Centalized Health Sciences Email
​Published desktops


Software packages included with the HS-TSC Charge:​​

​​​Microsoft 365 (e.g. word, excel)
​Adobe Acrobat Pro
​DUO 2-Factor
​SnagIt Pro
​EndNote 20
​Lucid Chart
​​Lucid Press

Any comments/questions and technical consult requests can be forwarded to your Business Relationship Managers at