IT Shared Services position Breakdown
Below is the most current breakdown of the ITSS funded technical positions:
| Desktop Engineering | Administrative | Innovation and Dev | Project Management | Research IT | Cloud Tech | Information Security | Service Desk | Server Engineering | Desktop Support |
| 1 | 1.5 | 2 | 2 | 2 | 3 | 3 | 3 | 11 | 17
|
What specific services are built into the hs-tsc charge?
24 / 7 / 365 Support
| On-site & remote support
|
Tier 2 support layer
| Software & hardware procurement
|
Issue tracking & investigation
| Tech Consults
|
Mac & Windows Support
| Incident/Request triage & fulfillment
|
Limited enterprise communication for IT related subjects
| Software deployment
|
| | Loaner device program
|
| Workstation enhancements
|
Data Loss Prevention (DLP)
| Access automation
|
Trellix / Qualys
| Active Directory Group Policy
|
Proofpoint
| Email & security group provisioning
|
CyberArk
| Secured on-board & off-board of staff
|
Palo Alto Firewalls
| Identity management
|
DUO 2-Factor Authentication
| Enterprise level application access & support
|
MS Compliance
| Escalations & ticket management
|
| | HR & Compliance
|
Conference room upgrades
| Event support services
|
Classroom upgrades
| Consultation services
|
Equipment monitoring & maintenance
| Teleconference (Zoom)
|
Backup
| Department, ORU & division storage
|
K: Drives
| Server on-prem & virtualization
|
Amazon Web Services (AWS)
| Database availability (SQL cluster or standalone)
|
Enterprise License Agreements
| Security upgrades & patching
|
Centalized Health Sciences Email
| Published desktops
|
Software packages included with the HS-TSC Charge:
Microsoft 365 (e.g. word, excel)
| Adobe Acrobat Pro
| DUO 2-Factor
| SnagIt Pro
|
MATLAB
| EndNote 20
| Qualtrics
| Rubrik
|
Any comments/questions and technical consult requests can be forwarded to your Business Relationship Managers at brm@health.ucsd.edu.