IT Shared Services position Breakdown
Below is the most current breakdown of the ITSS funded technical positions:
| Desktop Engineering | Administrative | Innovation and Dev | Project Management | Research IT | Cloud Tech | Information Security | Service Desk | Server Engineering | Desktop Support |
| 1 | 3.5 | 2 | 2 | 1
| 3 | 3 | 3 | 11 | 17
|
What specific services are built into the hs-tsc charge?
24 / 7 / 365 Support
| On-site & Remote Support
|
Tier 2 Support Layer
| Software & Hardware Procurement
|
Issue Tracking & Investigation
| Tech Consults
|
Mac & Windows Support
| Incident/Request Triage & Fulfillment
|
Limited Enterprise Communication for IT Subjects
| Software Deployment
|
| | Loaner Device Program
|
| Workstation Enhancements
|
Data Loss Prevention (DLP)
| Access Automation
|
Crowdstrike / Qualys
| Active Directory Group Policy
|
Proofpoint
| Email & Security Group Provisioning
|
CyberArk
| Secured On-board & Off-board of Staff
|
Palo Alto Firewalls
| Identity Management
|
DUO 2-Factor Authentication
| Enterprise Level Application Access & Support
|
MS Compliance
| Escalations & Ticket Management
|
MS Intune
| HR & Compliance
|
Conference Room Upgrades
| Event Support Services
|
Classroom Upgrades
| Consultation Services
|
Equipment Monitoring & Maintenance
| Teleconference (Zoom)
|
Backups
| Department, ORU & Division Storage
|
K: Drives
| Server On-prem & Virtualization
|
Amazon Web Services (AWS)
| Database Availability (SQL Cluster or Standalone)
|
Enterprise License Agreements
| Security Upgrades & Patching
|
Centalized Health Sciences Email
| Published Desktops
|
Software packages included with the HS-TSC Charge:
Microsoft 365 (e.g. word, excel)
| Adobe Acrobat Pro
| DUO 2-Factor
| SnagIt Pro
|
MATLAB
| EndNote 20
| Qualtrics
| Rubrik
|
Any comments/questions and technical consult requests can be forwarded to your Business Relationship Managers at brm@health.ucsd.edu.