The ​​User Access & Security team is dedicated to securely initiating, storing, and managing user identities and access permissions. Prioritizing infrastructure security, we systematically provision access for newly onboarded and offboarding employees. Our team also supports the provisioning of access to newly implemented software packages and services, ensuring compliance with policies to help manage licensing effectively and avoid unnecessary costs. Managers and supervisors can request or remove access by submitting the appropriate forms through ServiceNow.

• New Employee Orientation (NEO): Our team actively participates in the New Employee Orientation program. For any questions or assistance regarding NEO, please feel free to contact our group..
• New Employee/Affiliate Systems Access: Provisioning and managing Information Services systems access for newly onboarded or offboarding employees and affiliates.

• Standard Hours: Monday - Friday, 7:30 AM - 5:00 PM.

• ​New Full Time Employee: Visit the Health Sciences ServiceNow Portal and submit a service request (login with your Active Directory credentials)
  • Navigate to Request Something > User Accounts & Security > New Employee / Internal Action Access
• New Affiliate or TES Temp User: Visit the Health Sciences ServiceNow Portal and submit a service request.
  • Navigate to Request Something > User Accounts & Security > Affiliate or TES Temp User Access
    
• Remove User Access: Visit the Health Sciences ServiceNow Portal and submit a service request.
  • Navigate to Request Something > User Accounts & Security > Remove User Access
• Generic Access Requests: Visit the Health Sciences ServiceNow Portal and submit a service request.
  • Navigate to Request Something > Other Requests > General Request
    
• E​​scalate Access Requests: For urgent assistance, call the IS Service Desk at (619) 543-4357 (x3-HELP), provide the existing ticket number, and the reason for escalation to the User Security & Access team.